Slimqa refunds and the 30-day guarantee

Slimqa refunds: the rules

Slimqa refunds follow the seller's voluntary 30-calendar-day return policy, which comes on top of your legal rights.

• Start within 30 calendar days of delivery
• Box sealed and unused
• Original packaging, in resalable condition
• Every box assessed on its own

Return steps for Canada

Do it in this order and the return is easy to match to your order:

A real-life example

You ordered three boxes at $23.99 each, tried the first and decided it is not for you. Keep the open one. The other two are still sealed and resalable, so they qualify, as long as you start within 30 calendar days of delivery.

What is not refunded

Under the voluntary policy, the return postage is yours to pay, and the original shipping charge stays non-refundable. Opened or used boxes are outside this policy.

Damaged, faulty or wrong products are different: your legal rights cover those in full. Tell support as soon as you notice.

Cancelling instead

If you act within one hour of ordering and the order has not gone into processing, fulfilment or shipping, a cancellation request may save you the return altogether.

Returning from Canada

Your return goes to the return location you receive for your order, so wait for that address from support instead of guessing one. Pick a tracked service at the post office or with a courier, and write the order number on a note inside the parcel so it can be matched quickly.

After you send the boxes

Keep the tracking number until the refund shows up. If the boxes have arrived and you hear nothing, reply in the same email thread with the tracking number. The terms say the seller may need the information to identify and process the return, so the more precise you are, the faster it goes.

Small habits, smooth refund

These make a return quicker:

• Keep the wrapping on boxes you might send back
• Note the delivery date
• Start the return well before day 30
• Choose a tracked shipping method and keep the receipt
• Use only the return address you receive

Reaching Slimqa customer service

Refunds, returns, deliveries and order questions all go through the Help Center, staffed 24/7 according to the checkout. If something has already gone wrong, see Slimqa help and complaints.

Which packs it covers

All three. Every card shows "30-DAY MONEY-BACK GUARANTEE": one box at $35.99, two at $28.99 per box, three at $23.99 per box. With three, you can open one and keep two sealed. See Slimqa price per box.